Candid Reply
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SOLUTIONS

One format. Nine conversations you keep
meaning to have.

Engagement surveys, exit interviews, customer discovery, win-loss, testimonials — the same four-minute voice survey, pointed at whichever one is costing you the most right now.

EMPLOYEE ENGAGEMENTEmployee engagementAn engagement score tells you the temperature. It never tells you what to fix. Let people say it in their own words, from their phone, in under five minutes.Read more →EXIT & STAY INTERVIEWSExit interviewsThe most honest thing a departing employee says is rarely said to someone’s face on their last afternoon. Give them a link instead.Read more →CSAT & NPSCustomer satisfactionAn NPS score is a number that goes up and down. A thirty-second recording is a reason you can act on. Collect both in the same survey.Read more →VOICE OF THE CUSTOMERVoice of customerMost voice of the customer platforms listen to tickets, reviews and survey text. This one listens to customers.Read more →PRODUCT & UX RESEARCHUser researchYou already know who you need to hear from. You just cannot get them on a call. Send them four minutes instead.Read more →CUSTOMER DEVELOPMENTCustomer developmentTalk to users, everyone says. Nobody mentions that twelve discovery calls is a month of scheduling for about ninety minutes of signal.Read more →CONCEPT & USABILITY TESTINGProduct testingThe useful part of a usability test is the muttering. Written feedback throws all of it away.Read more →WIN-LOSS & CHURNWin-loss & churnNobody who just cancelled wants a call with the company they cancelled. Almost all of them will answer four questions from their phone.Read more →TESTIMONIALS & CASE STUDIESTestimonialsThe reason your case study pipeline is empty is not that customers dislike you. It is that you asked them to be on camera.Read more →

Why one tool covers all of them

Every conversation on this list has the same shape: you know exactly who you need to hear from, you need more than a rating, and getting them on a call is the part that never happens. An engagement survey, a churn interview and a case study interview are the same instrument pointed at different people.

What changes between them is the six questions you write. Everything else — the link, the phone, the tapping once and talking for thirty seconds, the answers saved as they are given — is identical.

Start with whichever one is overdue.

Unlimited surveys and questions on the free plan, no credit card.

Unlimited surveys and questions, free. No credit card.